Many business transformation initiatives & projects
fail to achieve envisaged business benefits
since the users’ either don't understand or are not willing to accept
the change . Organizations need to change and contiguously evolve
themselves in order to remain relevant and flourish in the dynamic business
environments.
The Change Management professionals identify
change impacts for each business, measure the degree of the impact and work
with business units to make users in the deployment aware of the changes. An
action plan is put in place to address changes, prior to Go-Live. A change
readiness assessment is carried out by conducting out organizational change
reviews, process reviews, end users’ surveys and site readiness workshops and
reviews.
The change management team commit to the
following deliverable's in a planned manner. These deliverable's are embedded
into overall transformation integrated plan.
- Future Organization design – Change Impact Analysis.
- Stake Holders’ Management Plan – The plan helps in aligning stakeholder goals and issues to objectives of a change program and also help managing potential supporters and opponents of change.
- Communication Plan – Carry out communication need analysis. The plan contains information on what, when, how and by whom about communication. Communications are normally linked to milestones in delivery plan.
- Training Plan – As in communication plan, here training need analysis is carried out based on the requirement anticipated in future org design. What, how and when to do the training is worked out . The mode of training and people to be trained is also detailed and training are carried.
These activities are part of mitigating risks
involved in acceptance of change. Resistance
to change is mostly due to lack of information and the feeling of exclusion
with changes imposed in areas of one’s responsibility. People resist, in many
cases, not to the content of the change but to how the change is implemented. Hence,
the nature of the change, its purpose and benefits need to be communicated
adequately to the impacted to get the required support.
To ensure that the change processes are
successfully adopted and sustained across the business.
- Impact of change should be understood
- The Stake holders need to be managed effectively
- Adequate communication and trainings need to be carried out
- Change agents need to monitor and drive the readiness for acceptance
- An organizational readiness assessment need to be carried out before implementing the change.
Though
important, these services are provided by very few consulting companies,
especially in India. This service at times is ignored by the business and
execs, resulting either in delay in reaping the benefits or at times un-managed
resistance and political factors will fail the transformation imitative.
A Bangalore based
company ‘Project Management ÇoE ‘is one company who can provide these skills. This
initiative is led by seasoned project management leaders and consulting professionals,
who have worked in big 5 IT companies and have handled the change management assignments.
For more details visit: Projectmanagementcoe.com
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